Returns & Refunds Policy | Roamzat

At Roamzat, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and fair returns and refunds policy to ensure a smooth and transparent experience.

Please read the information below carefully before requesting a return or refund.

Eligibility for Returns

You may be eligible for a return if:

  • The item is unused, unworn, and in its original condition
  • The product is returned in its original packaging
  • The return request is made within 30 days of receiving your order
  • Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Gift cards
  • Items damaged due to misuse, wear and tear, or improper care

Please review product descriptions carefully before placing your order.

How to Request a Return

To request a return, please follow these steps:

  1. Contact our support team via the Contact Us page
  2. Provide your Order Number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item back according to the provided guidelines

Returns sent without prior approval may not be accepted.

Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refund processing time is typically 5–10 business days
  • You will receive a confirmation email once your refund is completed

Please note that original shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you received a defective or incorrect item, we are happy to offer an exchange.

Please contact our support team with:

  • Your order number
  • Photos of the issue (if applicable)

We will assist you with a replacement or alternative solution.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • In cases of our error, Roamzat will cover the return shipping cost

We recommend using a trackable shipping service when returning items.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery
  • Provide clear photos of the item and packaging

We will work quickly to resolve the issue.

Late or Missing Refunds

If you haven’t received your refund after processing:

  • Check with your bank or payment provider
  • Allow additional processing time
  • Contact our support team if the issue persists

Need Help with a Return or Refund?

For assistance, please visit:

  • Contact Us
  • FAQ – Frequently Asked Questions
  • Shipping Information

Our support team responds within 24–48 business hours.